Return Policy

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At Recoverplanet, we want you to be satisfied with your purchase of our computer posture guides and ergonomic workspace resources. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges for all digital products sold through recoverplanet.world, including the Complete Desk Posture Guide Bundle, Ergonomic Workspace Assessment Kit, and Monitor and Spine Alignment Handbook. Please read this policy carefully before making a purchase.

1. Digital Product Nature

All posture guides and ergonomic resources offered by Recoverplanet are digital products delivered electronically via email. Upon purchase, you receive access to downloadable content including PDF guides, printable checklists, assessment templates, and visual reference materials, typically within one business day. Because digital products can be copied and accessed upon delivery, our return policy differs from policies applicable to physical goods. We encourage you to review product descriptions on our Workspace Gear page before completing your purchase.

2. Satisfaction Guarantee

We stand behind the quality of our posture guides and ergonomic content. If you are not satisfied with your purchase for any reason, you may request a refund within fourteen (14) days of the original purchase date, provided that you have not extensively downloaded, shared, or distributed the digital content. We reserve the right to deny refund requests where evidence suggests the content has been fully accessed, duplicated, or shared with third parties in violation of our Terms of Use.

3. Eligible Refund Requests

Refunds may be granted under the following circumstances related to our posture guide products:

• You purchased the wrong product and have not yet accessed or downloaded the digital content
• The digital product was not delivered to your email address within two business days of purchase confirmation, and the issue was not resolved after contacting our support team
• The delivered content is materially different from the product description on recoverplanet.world
• The digital files are corrupted, incomplete, or inaccessible, and we are unable to provide a working replacement within three business days
• You experienced a duplicate charge for the same posture guide product
• You cancel your order before the digital product has been delivered to your email address

4. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• More than fourteen (14) days have passed since the original purchase date
• You have downloaded, accessed, or used the digital posture guide content and simply changed your mind
• You failed to apply the ergonomic principles described in the guide and did not achieve your desired workspace outcome, as results depend on individual implementation and consistency
• You purchased a product during a promotional sale where the listing explicitly stated that the sale item is final and non-refundable
• You violated our Terms of Use by sharing, redistributing, or reselling the digital content
• The refund request is based on a misunderstanding of the product format, and the product description clearly indicated it is a digital download

5. How to Request a Return or Refund

To initiate a return or refund request for any Recoverplanet posture guide or ergonomic product, please follow these steps:

• Contact us within fourteen (14) days of your purchase date through our contact page or by reaching out directly using the contact information below
• Include your full name, the email address used for purchase, your order confirmation number or transaction date, and the name of the product purchased (Complete Desk Posture Guide Bundle, Ergonomic Workspace Assessment Kit, or Monitor and Spine Alignment Handbook)
• Provide a clear explanation of the reason for your refund request
• If applicable, describe any technical issues encountered with downloading or accessing the digital content, including screenshots or error messages if available

Our customer support team will review your request and respond within three business days with a decision and further instructions if applicable.

6. Refund Processing

Approved refunds will be processed to the original payment method used during purchase. Please allow five to ten business days for the refund to appear on your statement, depending on your financial institution's processing times. If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Partial refunds may be offered in cases where only a portion of a bundled posture guide product is affected by a delivery or quality issue.

7. Exchanges

If you purchased the wrong Recoverplanet posture guide, you may request an exchange for a different product of equal or lesser value within fourteen (14) days of purchase, provided the originally purchased content has not been accessed or downloaded. If the exchange product is priced higher, you will be responsible for paying the difference. Exchanges are processed by issuing a refund for the original purchase and creating a new order for the desired product at the current listed price.

8. Product Updates and Re-Delivery

If you lose access to your purchased digital posture guides due to email deletion, device failure, or other technical issues on your end, contact us with your original purchase details and we will re-deliver the content at no additional charge, subject to verification of your purchase record. Recoverplanet also provides free content updates for twelve months after purchase, delivered to the email address associated with your original order.

9. Team and Bulk License Returns

Team licenses and bulk purchases of posture guides for organizational use are subject to separate agreement terms. Return and refund requests for team licenses must be submitted within thirty (30) days of purchase and are evaluated on a case-by-case basis depending on the number of licenses activated and content accessed. Contact us directly to discuss team license return options.

10. Chargebacks

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first attempting to resolve the issue through our customer support may result in suspension of access to purchased digital content and future purchase restrictions on recoverplanet.ddd. We will provide relevant transaction and delivery documentation to payment processors during chargeback disputes.

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to recoverplanet.world with an updated "Last updated" date. The policy in effect at the time of your purchase will govern your return and refund eligibility for that specific transaction.

12. Contact Us

For return, refund, or exchange inquiries regarding Recoverplanet posture guides and ergonomic products, please contact us:

304 Park Ave S, New York, NY 10010, United States

+17754348580

feedback@recoverplanet.world